Managed eBiz.

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Cost effective technology for your organization - Part 1

eBusiness Team - Friday, September 11, 2009
Microsoft Office Communications Online delivers robust instant messaging (IM) and presence functionality that enables real-time person-to-person communication via text, voice and video, across an organization. Through presence awareness, staff can quickly detect a colleague's availability for a time-sensitive consult or business-critical decision—and then connect rapidly using a reliable, security-enhanced IM solution. 
 
The purpose of this article to highlight some of these features, in order to increase the adoption rate of this cost efficient alternative to long distance calling, quick-click video conferencing, and article threads that can be cut down to quick IM conversations.
 
OCS can be used as a standalone application, on your mobile device or on the web. It provides real-time collaboration capabilities within Microsoft Office programs.
 
All these applications are part of the technology suite available to your entire staff with Managed Company Business Suite
 
OCS Features
Click-to-call (voice) feature prerequisites:
OCS Voice How-to
This is a quick video on how to utilize the talk/video functions of OCS http://screencast.com/t/ZZBLXBY3W 
 
Resources
Access OCS on your browser (recommended for Mac users):
In addition to MS Office Communicator client installed locally on your machine, you can access OCS using Communicator Web Access specifying your email address and password to login.
 
Download Office Communicator on your Blackberry Device: http://www.managedcompany.com/products/ocs-mobile
 
FAQ's
For more videos, tips and updates follow us via twitter @managed @emailhost
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Managed Company Adds Hosted Microsoft Dynamics CRM 4.0 to our suite of services

eBusiness Team - Sunday, January 25, 2009

Fully customizable CRM solution extends company's collaboration portfolio

Alexandria, VA (January 20, 2009) - Managed Company, an emerging software as a service (SaaS) provider specializing in  messaging, eBusiness and collaboration solutions, has announced that it is now offering Microsoft Dynamics CRM 4.0 as a hosted service. This offering extends Managed Company's reach within the productivity and collaboration space, offering an easily deployable and customizable customer relationship management (CRM) solution to its existing hosted Exchange email and collaboration, SharePoint collaboration platform and Office Communications Server instant messaging and presence services.

Unlike other one-size-fits-all hosted CRM offerings, Managed Company's hosted Microsoft Dynamics CRM 4.0 integrates with our Online Business Platform, an integrated system that runs your website, email marketing and online shop. Customized with Dynamics CRM now you can grow your customer database linking your online business with your in-house operations.  This level of customization is possible because each CRM customer is guaranteed its own virtual dedicated server. Other vendors rely on shared server infrastructure and a basic control panel which limit their ability to meet every customer's specific needs. With Managed Company's new offering, customers gain a clear competitive edge because they are able to narrow sales leads, tactics, and sales and marketing campaigns to their unique core competencies and market demands. Managed Company's channel partners gain an enhanced revenue stream from the opportunity to fine-tune and tailor the CRM solution to the needs of each customer.

"Managed Company's hosted Dynamics CRM 4.0 enables us to add a high-margin recurring revenue stream offering into our product mix that tightly integrates into our existing hosted Exchange offerings," said Joseph Kowalenko, President of a mid-sized Chicago-based managed services provider, and a Managed Company channel partner. "The flexibility of their service enables us to customize solutions for our customers, making us much more relevant to them than standard off-the-shelf software."

"CRM has become a business critical application because optimizing and tracking the sales process has become more and more important to increasing sales and growing customer relationships," said Noble Ackerson Managed Company's CEO. "I am passionate about changing the way businesses think about technology. Smaller to mid sized companies should not have to sacrifice productivity because of the cost of hosting and maintaining their own hardware and software. That is why we provide a solution that will help our customers meet their online business and on in house business needs."

In addition to customization benefits, Managed Company's Microsoft Dynamics CRM 4.0 is tightly integrated with our eBusiness Management software and our hosted Microsoft Exchange and Outlook, allowing a minimal learning curve and quick return on investment. It can be fully synchronized with email, tasks, contacts and calendars. Users can also seamlessly export data into Excel for fast analysis and reporting.

Businesses around the globe looking for a trusted provider of SaaS, including Microsoft Dynamics CRM 4.0, Microsoft Exchange 2007, SharePoint, Office Communications Server 2007 and Online Business Management tools, visit Managed Company's Exchange Hosting Web site at www.exchangeasaservice.com

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Email Marketing with MC eBiz

eBusiness Team - Monday, December 29, 2008

Working through the holidays is hard work. Today we put the final touches on our new revamped email marketing reporting framework  which we will be adding to our eBiz platform. To give some background, email marketing has been a part of our plaform for a few months now and the reporting is definitely due for a face lift. But in that time we've launched our Goals Framework which acts like a brain for all eBiz customers. The new reporting framework will provide customers with information previously near impossible or too time consuming to collect.

Email marketing is a commodity and you can expect reports such as: open rates, bounces, popular links, subscriptions and unsubscriptions from almost any provider. Now imagine without having to add a single line of code to your eBiz website, you get stats like:

Of those who opened the email:

  • 10% bought product x, 22% bought product y
  • 23% filled in your "December Sales Enquiry Form"
  • 5% subscribed to your other monthly newsletter
  • 22% made a comment on your blog
  • Average sale price via the online shop was $344
  • and the list goes on..

I'm pretty excited about this improvement and what it'll mean for our customers and partners. I know it'll turn the email marketing game upside down!

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